Template Australian Consumer Law Refund Request

What is a Refund Request Template for Major Failures of Goods and Services?

A refund request template for major failures of goods and services is a tool used by consumers to seek a refund from a provider in circumstances where the goods or services they have purchased are suffering from a major failure. These templates are designed to help consumers understand their rights and are able to articulate their claims better, increasing the chances of a successful refund claim.

Steps

  1. Purchase the template;
  2. You will be redirected to the form page (and will also be given user access for 7 days);
  3. Complete the form; and
  4. A PDF will be sent to you.
  5. Use the PDF as a guide to prepare your own letter on your own letterhead.

Jurisdiction

This template can be used Australia wide as it deals with national obligations. 

How to Use This Template

Use this template:

  • If you have purchased goods or services that have a major failure; and
  • You would like to request a refund from the provider.

A major failure in goods or services means they:

  • Do not do what they’re normally supposed to do;
  • Have a defect that would have stopped you from buying them if you knew about it;
  • Are unsafe;
  • Are significantly different from their description or sample; or
  • Do not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time.

Additional Legal Help

If you require further legal assistance, please be aware that this is an additional, paid service. We're here to support you in understanding and exercising your rights as a consumer.

Disclaimer

Litigant, and its owners, servants and or agents, will not be liable for any loss suffered by your use of the precedents and or templates or guides. Such services not take into account your personal needs and circumstances and they should not be considered to constitute legal advice. Before using the precedent or template or guide on generative AI, you should consult with your own independent legal advisors, who can advise you about your personal circumstances. The precedents and or templates or guides provided seek to be in accordance with Australian law with a focus on New South Wales (NSW) and are not designed for use outside NSW, Australia or by parties located outside NSW, Australia. While Litigant tries to keep up to date with changes to the law, it is not always practically possible. Litigant, its owners, servants and agents, do not guarantee and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency, or completeness of any precedent or template or guide used or generated. We recommend you exercise your own skill and care with respect to the use of the precedents and or templates and or guides and that you carefully evaluate the accuracy, currency, completeness, and relevance for your purposes. Seek independant legal advice before taking any action.